National Association of Professional Process Servers

Technology Committee Report and Website Updates - 2/11/2017

My committee has been working on several projects. Some examples are the continuous updates to website, creation and design of the NAPPS App, production of two “YouTube” marketing videos and reaching out to several process serving software companies to connect with the trading platform.

Features installed on the NAPPS website:

  • Return to Home bottom at the bottom of each page.
  • Drop down menu “Document Type” and listed 15 common documents served
  • Disclaimer wording under comments and above Send E-Mail
  • Display the Six most current issues of the docket in Members only section
  • Installed Google maps widget for each member listing. The maps shows the pinning “Locations” where each member is located based on address or zip code search, which provides an SEO value.

 Currently under construction to be installed on website:

  • Install "Runner banner" on Home page to display breaking news or upcoming events. 
  • Design and build a NAPPS App to replace Whova – Conventions, news & Updates
  • Install new YouTube videos to the social media widget and display master video to home page

After much trial and error the technology committee has scraped the 50 State rules project to work with the job post. We found it hard to configure all service document types for every state (i.e. Summons, Complaint, Citations, Orders, Petitions, Service at home or business, etc.) and some members felt it was less helpful than beneficial during our testing phase, so it was removed.

I attended the National Center for State Courts “NCSC” conference in Las Vegas December 2016. This conference provided in-depth look on e-court technology infrastructure and how it is being implemented on a national basis. It was amazing to witness the rate the courts are implementing online technology and see the benefits or the impact it could have to the legal community. Over two dozen states are embracing the future of technology. The electronic adoption rate in the court system is growing at 25-30% per year and by 2027 all courts nationwide will have a fully intergraded system. It will be more cost effective, quicker and easier to access court information, while reducing court delays and paperwork. Several courts believe that GPS “Geo tagging” evidence on service of process will be the standard over the two decades and while others are not so sure. The key topics of the conference were the discussions of artificial intelligence, big data, e-filing of documents, and cyber security. It was a great conference and believe it is important to inform our members that court technology is coming at a rapid rate and is imperative for them to embrace the future by implement technology into their business in order to continue to be relevant in the future.


Michael Kern
Technology Chairman