National Association of Professional Process Servers

Showing Consideration

I would like to tell you a story.

There once was a NAPPS member who neglected to respond to a NAPPS Complaint. This behavior will result in a automatic revocation per Policy M. As the Policy also allows for a member to request reconsideration regarding revocation or suspension of membership, this aforementioned member exercised that measure. After being notified that the request was granted, this member appeared at the next scheduled board meeting to provide their side of the story as well as their regret in not answering the complaint initially.

This resulted in the Board removing the revocation and thanking the member for taking the time to show how important their membership is by taking the time and spending the money to appear in front of them in person.


It is expressed to any member involved in a complaint that comes before the Board that they are welcome to attend to provide their side directly to the Board. Of course, all members are allowed to attend any Board meeting which is always published in the Upcoming Events section.

Another matter which has come up as of late is regarding late fees. I have received a solid statement that late fees will only be allowed to be collected during a NonPayment Complaint if the amount or percentage is given on the original invoice. Having received that information, we can now act on those complaints that do not provide any late fee statements upon the initial invoice but the member is attempting to collect such.

I hope you all are having a wonderful holiday season and wish you all a prosperous 2019.