Professionalism
Professionalism
is defined as “the competence or skill expected of a professional.”
During my appointment as the Chair of the Arbitration & Grievance
Committee many complaints have crossed my desk pertaining to a
member's inability to remain professional. A professional should be
honest, trustworthy, admit to their mistakes, accept the outcome of
those mistakes and learn from the process. It is understandable when
commitments become overwhelming causing stress and overwork. But,
when it becomes an issue with another industry professional one
should stop and breathe and handle the matter with professionalism.
It
was astonishing to see the number of complaints this period go
unanswered by the responding member. However, it has come to light
that many of these members have closed their business, become ill or
have similar circumstances. Though condolences are expressed to these
individuals regarding their personal or professional situations, it
is only polite to notify or arrange to notify your clients
(especially those with open cases on which you are working) of the
possible delays in your services.
Of
course, that is all in a perfect world. In the end, I suppose we do
the best we can and focus on our energies on our personal health and
happiness. Which is all that matters!
During
July and August 2015 this committee has received 19 complaints and
issued two Pattern of Behavior Warning Letters. Of the complaints
received 13 were Notices of Intent to File Complaint for which two
were dismissed as the responding member was no longer an active NAPPS
member, two are pending, and nine were closed or paid. Five Unethical
Complaints were received of which one was voted upon and closed, two
were dismissed as the responding member was no longer an active NAPPS
member, and two are pending. Two NonPayment Complaints were received
and dismissed as the responding member was no longer an active NAPPS
member.